Privacy Policy

We respect your privacy and are committed to handling personal information responsibly and transparently.

1. Information we collect

We may collect personal information that you provide to us, including:

• your name;

• business name;

• email address;

• telephone number;

• postal or delivery address;

• information contained in enquiries, drawings, specifications or other documents you send to us;

• information relating to quotations, orders and transactions; and

• any other information you choose to provide when communicating with us.

We may also collect limited technical information when you use our website, such as IP address, browser type, device information and information about how you use the website, where this is collected through cookies, analytics or similar technologies.

We do not generally seek to collect sensitive information through this website.

2. How we collect information

We may collect personal information:

• when you contact us by email, telephone or through our website;

• when you request a quotation;

• when you provide drawings, specifications or other project information;

• when you place an order or purchase a product or service;

• when you communicate with us about an existing or prospective transaction; and

• through website cookies, analytics or similar technologies, where enabled.

We generally collect personal information directly from you. Where information is provided to us by another person or organisation, we will handle it in accordance with applicable privacy requirements.

3. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries;

• preparing quotations and proposals;

• designing, manufacturing and supplying products or services;

• communicating with customers and prospective customers;

• processing orders and payments;

• arranging delivery, collection or other services;

• maintaining business and transaction records;

• managing our website and improving our services;

• preventing fraud, misuse or security incidents;

• complying with legal and regulatory obligations; and

• other purposes reasonably necessary to operate our business.

We will not use personal information for purposes unrelated to our business activities unless permitted or required by law.

4. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

• service providers who assist us with website hosting, information technology, communications, payments, delivery or other business functions;

• suppliers, contractors or other businesses involved in fulfilling an order or project;

• professional advisers such as accountants, lawyers or insurers; and

• government agencies, regulators or other parties where required or authorised by law.

We do not sell personal information to third parties.

Some third-party service providers used by a website or business may store or access information outside Australia. Where applicable, information may therefore be disclosed to overseas recipients in accordance with applicable law.

5. Cookies and website analytics

Our website may use cookies or similar technologies to enable essential website functions and, where enabled, understand how visitors use the website.

We may use third-party analytics or website services for these purposes.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.